Refund and Returns Policy
Welcome to Quazi Mineral’s Refund and Returns Policy. We are committed to ensuring your satisfaction with our products, and we strive to provide a straightforward and transparent process for refunds and returns.
Eligibility
To be eligible for a refund or return, please ensure that:
- The item is in its original packaging.
- The item is unused and in the same condition as received.
- Your return request is submitted within 7 days of receiving the product.
Refund Process
- Contact Us: Initiate a refund request by contacting our customer support and providing your order number and reason for the return.
- Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to return the item.
- Return Shipment: Ship the item back to the specified return address, ensuring it is securely packaged. Please note that the customer is responsible for return shipping costs.
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
- Refund Issued: If the return is approved, we will process the refund to your original payment method within 7 days. Please allow a few business days for the refund to reflect in your account.
Exchanges
If you received a defective or damaged item, we are happy to exchange it. Please contact our customer support to arrange for an exchange within 7 days of delivery.
Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as final sale.
- Gift cards.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team. We are here to assist you.
Thank you for choosing Quazi Minerals!